Find answers to common questions about our products and services.
Are the perfumes new?
Yes, all perfumes are brand new and delivered in their original manufacturer packaging. We feature collections from AutoFay, AutoFay Pride, and Asdaaf.
Which brands do you carry?
We carry AutoFay, AutoFay Pride, and Asdaaf.
Do you offer free shipping?
Yes, we offer free delivery on all orders across the UAE — no minimum purchase required.
What is your return policy?
We accept returns only for unopened items with the original seal intact within 30 days of delivery. Due to hygiene reasons, opened or used perfumes cannot be returned. Eligible return shipping is free.
What payment methods do you accept?
All payments are processed securely via HitPay. You will be redirected to HitPay's encrypted payment page to complete your transaction. We accept Visa, Mastercard, FPX Online Banking, Touch 'n Go eWallet, GrabPay, ShopeePay, and ShopBack PayLater.
Frequently Asked Questions
Find answers to common questions about our products and services.
Yes, all inspections are conducted by certified engineers using professional diagnostic equipment. We provide a detailed report for every inspection.
All payments are processed securely via HitPay. You will be redirected to HitPay's encrypted payment page to complete your transaction. We accept Visa, Mastercard, and bank transfer.
Yes, we offer free shipping on all orders across the UAE — no minimum purchase required.
We accept returns within 30 days of purchase. Please contact us to initiate the return process.
Click the account icon, select "Register", enter your email and create a password. Verification email sent within minutes.
We offer Basic Inspection, Comprehensive Inspection, and Premium Inspection — each designed to meet different vehicle buyer needs.
Yes. Our website uses SSL encryption. For payment processing, you will be redirected to HitPay, a PCI-DSS compliant gateway, ensuring your financial data is never stored on our servers.
Within the same emirate: 1–3 business days. Between emirates: 3–5 business days.
Completed inspections cannot be refunded as the service has been rendered. Please contact us if there are any issues with the inspection report.
Click "Forgot Password" on login page, enter registered email. Reset link valid for 24 hours. Check spam folder if not received.
Inspection duration depends on the level chosen. Basic Inspection takes approximately 1 hour, Comprehensive 2-3 hours, and Premium 3-4 hours.
If you need to modify your order, please contact us immediately at [email protected]. Changes may be possible if the order has not yet been processed.
Yes, we deliver to all seven emirates. Delivery takes 1–5 business days.
Refunds are processed within 3 business days after we receive and inspect the returned item. Refunds are issued via the original payment method.
Yes, guest checkout available. However, account holders can track orders, save addresses, and access order history.
Basic Inspection: visual and basic document checks. Comprehensive Inspection: full mechanical and electrical inspection. Premium Inspection: most thorough including computer diagnostics and road test.
Once your order is shipped, you will receive an email and SMS with your tracking number. You can also track your order from your account dashboard.
The inspection report covers all aspects of the vehicle inspected, including photos, condition assessments, and repair recommendations. Reports are delivered digitally.
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