Customer Service
How can we help you today?
At AutoFay, we are committed to making your vehicle inspection experience smooth and worry-free. Whether you need help booking an inspection, want to understand our available inspection packages, or have questions about our cancellation and refund policy, our customer service team is here to assist you. Browse the topics below to find the information you need, or contact us directly for personalised support.
Contact Us
Get in touch with our team for any questions or assistance.
Learn moreCancellation & Refund Policy
Booking cancellation terms and refund conditions.
Learn moreInspection Guide
Understanding our three inspection packages and choosing the right one for your vehicle.
Learn moreFAQ
Answers to frequently asked questions about bookings, inspections, and reports.
Learn moreData Deletion
How to request deletion of your personal data.
Learn moreWhy Choose AutoFay Customer Service?
Our customer service team is available daily 8:00 AM - 8:00 PM (UAE time), and online booking is open 24/7. We offer three inspection packages - Computer Diagnostic (from 149 AED, 16 checkpoints - Ajman and Sharjah only), Body & Computer (from 300 AED, 116 checkpoints), and Comprehensive (from 349 AED, 343 checkpoints). Prices include the location fee, which varies by emirate. All inspections are performed by experienced inspectors who come to your location in Ajman, Sharjah, Umm Al Quwain, Dubai, Ras Al Khaimah, and Fujairah. Digital inspection report with photos within 24 hours (Mon-Sun). You can cancel your booking at any time before the inspection starts for a full refund. Contact us via email at support@autofay.ae or WhatsApp.