Customer Service
How can we help you today?
At AutoFay, we are committed to making your vehicle inspection experience smooth and worry-free. Whether you need help booking an inspection, want to understand our available inspection packages, or have questions about our cancellation and refund policy, our customer service team is here to assist you. Browse the topics below to find the information you need, or contact us directly for personalised support.
Contact Us
Get in touch with our team for any questions or assistance.
Learn moreCancellation & Refund Policy
Booking cancellation terms and refund conditions.
Learn moreInspection Guide
Understanding our three inspection packages and choosing the right one for your vehicle.
Learn moreFAQ
Answers to frequently asked questions about bookings, inspections, and reports.
Learn moreData Deletion
How to request deletion of your personal data.
Learn moreWhy Choose AutoFay Customer Service?
Our customer service team is available daily 8:00 AM – 8:00 PM (UAE time), and online booking is open 24/7. We offer three inspection packages — Computer Diagnostic (99 AED, 16 checkpoints), Body & Computer (250 AED, 148 checkpoints), and Comprehensive (399 AED, 410+ checkpoints). All inspections are performed by experienced inspectors who come to your location in any emirate. Same-day digital inspection report with photos (Mon–Sun). You can cancel your booking for a full refund within 24 hours of booking (before the inspection starts). Contact us via email at support@autofay.ae or WhatsApp.